Returns, Exchanges, Shipping Policy & Pricing
Free Shipping now offered for all orders made in the EU for orders that are over €99 or indicated on the product page.
Express shipping now available throughout the Eurozone.
(Excludes the UK and International Shipping)
Contact Us
If you have any questions about our Refund Policy, please contact us:
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By email: info@agoralane.com
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By visiting this page on our Contact Us page
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Messaging us via Messenger: https://www.facebook.com/agoralane/
We are here to assist you and ensure you have a positive shopping experience.
Customer Care Operating Hours
Monday - Friday, 7am - 9pm (GMT+3) Central European Time
Saturday - Sunday, 9am -5pm (GMT+3)
Store Refund & Exchange Policy
Effective Date: 11/10/2023
At Agora Lane, we are committed to providing you with the best shopping experience. If you're not entirely satisfied with your purchase, we're here to help.
Refund Eligibility
To be eligible for a refund, please make sure that:
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The product was purchased in the last 28 days.
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The product is in its original packaging.
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The product labels and tags haven't been taken off.
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The product isn't used or damaged.
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You have the receipt or proof of purchase.
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The product hasn't been washed.
Refund & Exchange Process
To request a refund please:
1. contact our customer support team at info@agoralane.com within the specified time frame. Please provide your order number, and details about the product you would like to refund.
2. Select refund method:
Store Credit - We will provide you with a store voucher that has a six-month expiry date. This voucher can be used to purchase another item from our website.
Swap - Exchange your item for a different size or variant, such as a different color
Cash back - Once your refund request is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.
Return Policy - Process
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Initiate Contact: If a customer wishes to return a product, they should contact our customer support team through the provided channels.
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Eligibility Check: Our team will assess the return request to ensure it meets our return policy criteria, including the timeframe and the condition of the product.
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Approval & Instructions: Upon approval, the customer will receive detailed instructions on how to package the item securely for return. This may include providing a return label.
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Return Shipping: The customer will be responsible for shipping the product back to our designated return address using the provided instructions and label.
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Product Inspection: Once we receive the returned item, our team will inspect it to verify its eligibility for a refund or exchange.
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Refund or Exchange: If the return is approved, the customer will have the option for a refund or exchange, as per our store policy.
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Refund Processing: If a refund is selected, we will process it to the original payment method or provide store credit, depending on the customer's choice and our policy.
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Communication: We will keep the customer informed at each step of the process, from the receipt of the return to the final resolution.
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Return Completed: The return process is considered completed once the customer receives their refund or exchange.
This process ensures that returns are handled smoothly and in accordance with our return policy.
Shipping Policy
Effective Date: 11/10/2023
General information
Shipping time may vary according to our global delivery partners time frames and zones and does not include order processing time.
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Our Free EU Shipping is 7-10 business days
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Our Standard EU Shipping is 7-10 business days (when Free Shipping isn't available)
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Our Express EU Shipping is 3-6 business days
Handling times may vary dependent on your products location, not exceeding 3 days.
All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm Central European Time.
Tracking advice will be sent to your email once your order has been dispatched.
In some cases, we may need to contact you before your order can be shipped.
To ensure there is no delay, please respond to any email/phone call from our Customer Care team.
Exclusion shipping destinations include:
Russia, Ukraine and the United Kingdom.
International Shipping
We aspire to offer our customers the online shipping experience we want for ourselves, for our family and friends. All our fulfillment centers are currently based in Europe, exporting outside Europe poses significant challenges such as additional Pricing Chargers such as, cost of freight, Goods and Services Tax and Custom Duty Taxes which ultimately increase the cost to serve our customer. These are the reason's why we currently don't offer our B2C customers an International Shipping option.
Tracking orders
Please visit our delivery partner tracking websites to track your parcel. Upon your purchase you will receive an email Agora Lane with you parcel delivery details i.e. Tracking number:
UK: https://www.parcelforce.com/track-trace
US: https://www.fedex.com/en-au/tracking.html
AUS https://auspost.com.au/mypost/track/#/search
NZ: https://www.nzpost.co.nz/tools/tracking
US: https://www.fedex.com/en-au/tracking.html
Private carriers
DHL https://parcelsapp.com/en/carriers/dhl
FedEx https://parcelsapp.com/en/carriers/fedex
UPS https://www.ups.com/us/en/global.page
Auspost https://auspost.com.au/mypost/track/#/search
For other carriers please Google [carrier name] and 'Global Tracking'
Our Global Partners
Product Pricing
Effective Date: 11/10/2023
All displayed RRP pricing includes:
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Product Price
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All Product Taxes (A value-added tax, or VAT, is a common form of consumption tax that is due at every stage of a product's production from the sale of the raw materials to its final purchase by a consumer. More than 170 countries worldwide, including all of the countries in the European Union, levy a VAT on goods and services.)
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Shipping Taxes