Returns, Exchanges, Shipping Policy & Pricing

Store Refund & Exchange Policy

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Effective Date: 11/10/2023

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At Agora Lane, we are committed to providing you with the best shopping experience. If you're not entirely satisfied with your purchase, we're here to help.

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Refund Eligibility

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To be eligible for a refund, please make sure that:

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1. The product was purchased in the last 28 days.

2. The product is in its original packaging.

3. The product labels and tags haven't been taken off.

4. The product isn't used or damaged.

5. You have the receipt or proof of purchase.

6. The product hasn't been washed.

Refund & Exchange Process

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To request a refund please:

1. contact our customer support team at info@agoralane.com within the specified time frame. Please provide your order number, and details about the product you would like to refund.

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2. Select refund method:

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Store Credit - We will provide you with a store voucher that has a six-month expiry date. This voucher can be used to purchase another item from our website.

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Swap - Exchange your item for a different size or variant, such as a different color

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Cash back - Once your refund request is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

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Return Policy - Process

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• Initiate Contact: If a customer wishes to return a product, they should contact our customer support team through the provided channels.

• Eligibility Check: Our team will assess the return request to ensure it meets our return policy criteria, including the timeframe and the condition of the product.

• Approval & Instructions: Upon approval, the customer will receive detailed instructions on how to package the item securely for return. This may include providing a return label.

• Return Shipping: The customer will be responsible for shipping the product back to our designated return address using the provided instructions and label.

• Product Inspection: Once we receive the returned item, our team will inspect it to verify its eligibility for a refund or exchange.

• Refund or Exchange: If the return is approved, the customer will have the option for a refund or exchange, as per our store policy.

• Refund Processing: If a refund is selected, we will process it to the original payment method or provide store credit, depending on the customer's choice and our policy.

• Communication: We will keep the customer informed at each step of the process, from the receipt of the return to the final resolution.

• Return Completed: The return process is considered completed once the customer receives their refund or exchange.

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This process ensures that returns are handled smoothly and in accordance with our return policy.